Frequently Asked Questions
Everything you need to know before working with FilDesk.
About FilDesk
FilDesk is a Filipino-led virtual services team offering creative, technical, and administrative support for global businesses.
We help clients with website design, content, social media, virtual assistance, and more — all handled with professionalism, creativity, and care.
We blend global quality with Filipino excellence.
Our team isn’t just skilled — we’re known for our warmth, reliability, and genuine passion for helping businesses grow.
Plus, we’re faith-driven, so integrity and purpose guide everything we do.
Yes! FilDesk proudly serves clients worldwide.
Wherever you’re located, we make collaboration simple through clear communication, organized processes, and dependable support.
We use trusted tools like Asana, Trello, Slack, and can easily adapt to your preferred systems.
Our goal is to make communication and task tracking seamless — so everything stays transparent and efficient from start to finish.
Our team follows structured and healthy work schedules to maintain quality and consistency.
We ensure smooth communication and timely delivery for all clients, regardless of timezone.
If you require extended-hour availability or real-time coordination, our Premium Retainer Plan offers flexible coverage to match your needs.
Services & Work Setup
We offer flexible virtual solutions including:
• Website design & development
• Social media management
• Graphics & brand design
• Video editing & content creation
• Virtual & executive assistance
• Project management & customer support
• Content writing & custom service packages
Learn more here → View Our Services
Yes! That’s what our Custom Solutions are for.
You can combine multiple services (like design + VA + social media) into one flexible package.
We’ll create a plan that fits your workflow, goals, and budget.
You’ll have a dedicated point of contact (like a project manager or lead VA) who handles your updates, progress reports, and coordination.
We usually communicate through email, Slack, or your preferred platform — whatever makes collaboration easiest for you.
You can share your preferences, and we’ll match you with the best team member for your project.
Every FilDesk VA or specialist is trained, polite, and adaptable — so you’re always in good hands.
Plans & Payments
• Hourly Plans are best for short-term projects or when you want flexibility.
• Retainer Plans are great for ongoing work — you pay a fixed amount monthly for a set number of hours or tasks.
Both options offer the same level of quality and reliability — it’s all about what works best for your needs.
Learn more here → Hourly Services or Retainer Plans
• Hourly services are billed weekly, based on actual hours tracked.
• Retainer plans are billed monthly, in advance.
We currently accept payments through trusted online methods (details provided during onboarding).
For our Starter Retainer Plan, unused hours (up to 5) can roll over to the next month.
For higher plans, we’ll help you optimize hours so you always get full value from your time with us.
No problem — we’ll notify you before that happens.
Extra hours can be added easily to your plan or billed hourly, whichever you prefer.
Getting Started
Simple! Just visit our Connect With Us page and fill out the form.
We’ll review your details, get in touch by email, and guide you through the next steps.
• Hourly services are billed weekly, based on actual hours tracked.
• Retainer plans are billed monthly, in advance.
We currently accept payments through trusted online methods (details provided during onboarding).
For our Starter Retainer Plan, unused hours (up to 5) can roll over to the next month.
For higher plans, we’ll help you optimize hours so you always get full value from your time with us.
No problem — we’ll notify you before that happens.
Extra hours can be added easily to your plan or billed hourly, whichever you prefer
Other Questions
Yes — we just ask for a 15-day heads-up before your next billing cycle so we can plan things smoothly on our end.
You’re also welcome to upgrade or switch between hourly and retainer services anytime, depending on availability.
Our regular operations run from Monday to Friday, but weekend or holiday support may be arranged under our Premium Retainer Plan or for urgent projects with advance notice.
That’s okay!
You can still fill out our inquiry form — just select “I’d like to inquire first” or “I’m exploring services.”
We’ll help you figure out the best setup for your goals.
Absolutely. Confidentiality is one of our core values — all our team members follow strict data security and privacy protocols.
Your trust is our priority.
Still Have Questions?
We’d love to hear from you.
Send us a message or email us directly at hello@fildesk.com.